Register return

Registering a return with Gv Computerservice.

Returning a product is, of course, no problem at all.

Please let us know by email info.gvcomputerservice@ziggo.nl within 14 days of
receipt.

From the moment you indicate that you wish to return the order, you have another 14 days to actually return the order.

All products must be in their original condition and packaging.

For all items, we also expect them to be returned clean and unused.

Do not use the product packaging in which the item is contained as a shipping box.

If the products have been used in a way that goes beyond what is necessary to assess them, we may charge a reduction in value for this.

Register your return via the contact form below and enclose a copy with the product(s). Don't have a printer? You can also write the requested information on a note and include it with the return shipment.

Unless otherwise stated by us, the return shipment may be sent to:

Gv Computerservice
De Korf 20
6681WE Bemmel

If you receive a return label from us, we will always send it to a pick-up point near Gv Computerservice.

Your return package will then be picked up and processed as soon as possible.

Tip: Keep your shipping receipt.
Should something unexpectedly go wrong with the return shipment, we can trace the shipment with it.

For more info on returns, click on this link for the return policy.

Registering a return with Gv Computerservice.

What we would like to know if you want to return a product.

Your name
Email address
Order number
Which product it concerns

For more information about returns, please click on this link for the return policy.

Frequently asked questions
What is the return policy?

Our goal is for every customer to be completely satisfied with their purchase.
If this is not the case, please let us know.
We will do our best to find a good solution together with you.

For more information about our return policy, please click on the link
Are certain purchases final?

We cannot accept returns on certain items. This is clearly indicated before purchase.
How long do I have to return a product?

You have the right to cancel within 14 days of receipt without giving any reason.
After cancellation, you have another 14 days to return the product.
Who pays for return shipping?

The return shipping costs are for the customer's account, unless otherwise agreed upon.
What are the shipping costs?

Yes, but the product must be in the same condition as when received.

  • Additional use or assembly may lead to a reduction in value.
  • Serial numbers or unique features will be checked upon return.
Can I send photos with my return?

Yes, it is even advisable for used parts.

  • Send an email to: info.gvcomputerservice@ziggo.nl
  • State the order number, product name, and attach the photos.
  • Tip: keep files smaller than 10 MB or send multiple emails.
Does this also apply to purchases made via Marktplaats, Facebook or Instagram?

No, these terms and conditions apply exclusively to the Gv Computerservice webshop.
Sales via external platforms are subject to different agreements.
How quickly is my refund processed?
  • Once we have received and checked the product, we will refund the amount via the same payment method.
  • Depending on the bank, this may take a few business days.
  • You will receive an email confirmation once the refund has been processed.